Version 1.0 · Effective: 3 August 2026
Elite Cabz Ltd (“we”, “us”, “our”) is a private hire operator licensed by Milton Keynes Council. These terms apply to all bookings made with us by any customer or passenger (“you”), whether made online, by telephone, by WhatsApp, through the Elite Cabz app, or by any other method. By making a booking you accept these terms.
Who we are
Elite Cabz Ltd
Address: 12 Breedon Croft, Eaton Leys, Milton Keynes, England, MK17 9GQ
Company number: 16834001
Private hire operator licence: PHO 032 (Milton Keynes Council)
Telephone / WhatsApp: +44 7377 380208
Email: [email protected]
Available 24 hours, 7 days a week
1. Definitions
- Booking — a request for transport that we have confirmed to you.
- Journey — the transport service described in a confirmed booking.
- Fare — the price quoted and confirmed for the journey.
- Pickup time — the time agreed in the booking confirmation.
- No-show — where a passenger fails to present themselves at the pickup point and cannot be contacted within the periods set out in clause 6.
2. Bookings
2.1 All journeys are pre-booked. As a licensed private hire operator we cannot accept bookings hailed in the street or taken at a rank.
2.2 A booking is only accepted once we have confirmed it to you by telephone, WhatsApp, email, SMS or in-app notification. A submitted booking form or website enquiry is a request, not a confirmed booking.
2.3 You are responsible for the accuracy of the details you give us — pickup address, destination, date, time, passenger numbers, luggage, flight or ferry number, and a contact number that will be reachable at the time of pickup. We are not responsible for failed or delayed journeys caused by incorrect or incomplete information, or by an unreachable contact number.
2.4 We ask that airport and seaport transfers are booked at least 12 hours in advance.
2.5 We cover all Milton Keynes postcodes (MK1–MK19) and surrounding towns and villages, and undertake journeys to destinations across the UK. We may decline any booking at our discretion.
3. Fares and quotations
3.1 Airport, seaport and pre-booked fares are fixed at the time of booking. There is no surge pricing. The price we quote is the price you pay, provided the details of the journey do not change.
3.2 Unless expressly stated in your confirmation, the fare does not include:
- road tolls, bridge charges, congestion charge, ULEZ and Clean Air Zone charges
- airport drop-off charges, car park and terminal charges
- waiting time beyond the free allowances in clause 5
- additional stops, diversions, or changes to the destination requested during the journey
- soiling or damage charges under clause 9
These are added to the fare and payable in the same way.
3.3 If the journey materially changes from what was booked — additional passengers, significantly more luggage, a different pickup or destination, or a different vehicle class — we may requote. Where we cannot accommodate the change, clause 7 applies.
3.4 Meet & greet is included on Executive and Group/MPV bookings and is available on Standard bookings on request. Where meet & greet is provided, airport car park charges are added to the fare.
3.5 Flight and sailing tracking is included at no charge where you give us the flight or sailing number at the time of booking.
3.6 Current published prices are available on our pricing page and through our fare calculator. Published prices may change, but a confirmed booking is honoured at the confirmed price.
4. Payment
4.1 Payment is due at the end of the journey unless we have agreed otherwise in writing.
4.2 We accept major debit and credit cards, Apple Pay and Google Pay, cash, and bank transfer. Business account customers are invoiced under separate account terms — see our business account page.
4.3 For bookings between 22:00 and 06:00, for long-distance journeys, for bookings with a fare above £100, and for first-time customers, we may require payment in advance, a deposit, or valid card details held on file before the booking is confirmed. Where a deposit is taken it is applied against the fare. Card details are held securely by our payment processor and are never stored by us.
4.4 Non-payment. Where a fare is not paid when due:
- the outstanding amount becomes a debt owed to Elite Cabz Ltd;
- we may charge an administration fee of £20 and interest at 8% per year above the Bank of England base rate, accruing daily from the due date;
- we may decline all future bookings from you;
- we may recover the debt through the County Court, and will claim the court fee, interest and any recoverable costs in addition to the fare.
4.5 Where a payment is charged back or reversed without a valid reason, clause 4.4 applies to the reversed amount.
5. Waiting time
5.1 Standard pickups. 10 minutes of free waiting time is included from the agreed pickup time. After that, waiting time is charged at £15 per 30 minutes or part thereof.
5.2 Airport arrivals. 45 minutes of free waiting time is included, measured from the actual landing time rather than the scheduled time. After that, waiting time is charged at £20 per 15 minutes or part thereof, which includes any additional car park charges incurred.
5.3 Seaport arrivals. 60 minutes of free waiting time is included, measured from the actual docking time. After that, waiting time is charged at £20 per 15 minutes or part thereof.
5.4 A delay to your inbound flight or sailing does not attract a charge and does not change your fixed price — we track the flight and adjust the pickup ourselves. This applies only where you have given us the correct flight or sailing number at the time of booking.
5.5 Waiting time requested during a journey, such as a stop en route, is charged at the same rate.
6. No-shows
6.1 If you are not at the pickup point at the agreed time, the driver will wait for the free period set out in clause 5 and will attempt to contact you on the number given at booking.
6.2 The driver will remain at the pickup point, without contact, for a maximum of 20 minutes on a standard pickup and 90 minutes on an airport or seaport arrival. After that period the booking is treated as a no-show and the driver is released.
6.3 Where a booking is treated as a no-show, the full fare becomes payable, together with any waiting time, parking or toll charges already incurred. No refund is due on a prepaid booking.
6.4 If you need to change or delay a pickup, contact us on +44 7377 380208 before the pickup time. A driver who has already been dispatched cannot be held indefinitely.
7. Cancellations and amendments
7.1 Cancellations by you:
| When you cancel | Charge |
|---|---|
| More than 12 hours before pickup | No charge |
| Between 12 and 2 hours before pickup | £25 flat fee |
| Less than 2 hours before pickup, or after the driver has been dispatched | 100% of the fare |
7.2 Cancellations must be made by telephone or WhatsApp to +44 7377 380208. A cancellation takes effect when we acknowledge it.
7.3 Wedding, event and multi-vehicle bookings are subject to separate cancellation terms, which we will set out in writing at the time of booking.
7.4 If we have to cancel a booking, we will tell you as soon as possible, refund any payment made, and where possible arrange an alternative vehicle. Our liability for a cancellation by us is limited under clause 12.
7.5 Amendments are subject to availability and may change the fare — see clause 3.3.
8. Passengers, luggage and children
8.1 Vehicle capacities are as follows:
| Class | Passengers | Large cases | Carry-ons |
|---|---|---|---|
| Standard (Toyota Prius / Skoda Superb) | 4 | 2 | 2 |
| Executive (Mercedes E-Class / Lexus ES / Tesla) | 4 | 2 | 2 |
| Group / MPV (Mercedes Vito / V-Class) | 7 | 6 | 6 |
8.2 Please tell us your luggage at the time of booking. The driver may refuse to carry passengers or luggage in excess of the vehicle’s legal capacity or the capacity booked. Where this happens, the booking is treated as cancelled by you under clause 7.1.
8.3 Seat belts must be worn by all passengers where fitted, as required by law.
8.4 Children must be booked as passengers. Please tell us the ages of any children at the time of booking so we can advise on child seats. Where a child seat is required and has not been requested at booking, the driver may be unable to carry the child.
8.5 Assistance dogs are always carried. Other animals are carried only where agreed in advance and must be suitably contained.
9. Conduct in the vehicle
9.1 Smoking and vaping are prohibited in all our vehicles by law.
9.2 Consumption of alcohol and illegal drugs in the vehicle is prohibited.
9.3 Soiling. Where a vehicle is soiled — including vomiting, spillage or damage — a valeting and loss-of-earnings charge of £150 is payable in addition to the fare.
9.4 The driver may refuse to begin, or may end, a journey where a passenger is abusive, threatening, unfit to travel, or behaving in a way that puts the driver, other passengers or the vehicle at risk. In that event the full fare remains payable.
10. Delays and journey times
10.1 Journey times we give are estimates. Traffic, weather, roadworks and other conditions outside our control can affect them.
10.2 You are responsible for allowing sufficient time for your journey, including check-in times for flights and sailings. We are happy to advise on recommended departure times on request.
10.3 We are not liable for missed flights, sailings, trains, connections, appointments or events, or for any consequential loss arising from a delay, except where the delay results from our negligence — see clause 12.
11. Lost property
11.1 Items found in our vehicles are logged and held for 30 days. Please contact us as soon as possible if you believe you have left something behind.
11.2 We will return items by arrangement. A delivery or handling charge may apply.
11.3 We are not responsible for property left in a vehicle.
12. Liability
12.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
12.2 Subject to clause 12.1, our total liability arising from a booking is limited to the value of the fare for that booking.
12.3 We hold full hire and reward insurance. All drivers are licensed by Milton Keynes Council and hold enhanced DBS checks.
12.4 Nothing in these terms affects your statutory rights as a consumer.
13. Complaints
13.1 Please raise any complaint with us in the first instance, on +44 7377 380208 or by email to [email protected], including your booking details and date of travel.
13.2 We aim to acknowledge complaints within 2 working days and respond substantively within 10 working days.
13.3 If you remain dissatisfied, you may contact the licensing team at Milton Keynes Council, quoting operator licence PHO 032.
14. Data protection
14.1 We process your personal data in accordance with our Privacy Policy. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.
14.2 Where our app is used, driver location data is shared with you during an active booking as described in the Privacy Policy.
14.3 Some vehicles carry CCTV and dashcam equipment for the safety of passengers and drivers. Recordings are handled in line with our Privacy Policy.
15. General
15.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15.2 We may update these terms from time to time. The version in force at the time of your booking applies to that booking. The version number and effective date at the top show when these terms were last changed.
15.3 If any part of these terms is found to be unenforceable, the remaining parts continue in force.